Hello and welcome, thank you for visiting Artisan Alley UK.
All items are handmade to order, unless otherwise specified. I'm a self confessed perfectionist and a bit of a geek so when it comes to the finished product you can expect a very high standard :)
I accept payment by PayPal, Debit Card or Credit Card and Etsy Gift Card. If you have any questions please don't hesitate to contact me.
To ensure there is no delay in shipping your order, please make sure the address you have listed on Etsy matches your PayPal address. If a parcel is returned to me due to an incorrect address you will be charged for shipping again.
Most of my items are made to order, unless otherwise specified, please check the individual listing for how long you can expect it will take to make your order and also shipping times.
All of my items are sent by Royal Mail First Class or by standard Royal Mail Airmail for international buyers.
If you would like your purchase sent to you FASTER, TRACKED or with INSURANCE please feel free to convo me BEFORE you place your order and I will be happy to arrange something for you.
INTERNATIONAL shipping times:
On average parcels take 2 weeks to be delivered to the US, Canada and Australia, although the estimate indicates 2 - 4 weeks. During holiday periods this can extend to 6 weeks especially in cases of bad weather.
To EUROPE on average it is 7 - 10 days depending on the Country (Royal Mail's estimate for Europe is 2 -4 weeks) During holiday periods this can be longer especially in cases of bad weather.
Any import duties due are the buyers responsibility.
For the UK delivery is usually 1 - 2 days.
The bad weather of Winter 2010 caused parcels to take on average 1 week to be delivered (even when sent via Special Delivery).
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Should you wish to return an item please contact me within 14 days of receiving the item. The item must be returned to me in perfect condition, I will then issue a refund, minus the initial shipping charge.
Please note that I will not accept returns or process refunds for specific custom made orders, unless there is an error on my part.